Support ticket issue

I run my own drop-shipping store and have been struggling with customer service lately. 80% of my live chat and email tickets are about the same few questions (where’s my order? How much does shipping cost? I want to return my package). I know how important it is to provide excellent customer service, but I honestly don’t have time to handle all the tickets. It takes me around 5 minutes to deal with each one. Not a great use of my time.

Does anyone else struggle with the same issues of...

Support ticket issue

from eCommerce https://ift.tt/2WS5Bff
via IFTTT