I'm trying to improve our content change request process. We have 1,000+ pieces of content and a small writing staff. We're having challenges keeping up with demand. Essentially, we've created a tool that allows users to request changes to an article, a ticket is created, and then routed to our writing team.
We receive a change request when:
- there's a product update
- if a user, either an internal CS agent or customer, leaves feedback
- an image becomes outdated
- a...
Best practices for managing content change requests?
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