Long time member, banned account?

Hi all,

I'm posting on behalf of my partner's account, Work Smarter (https://ift.tt/2EN0SDK). They've asked me to reach out to support because they were recently banned and can't figure out why. They have been a member of this forum for years, and have been careful to follow all the rules and TOS to keep their account in good standing. Please let me know so I can pass the info along. Thank you!

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